GDPR & Record keeping

Personal data on clients is kept so as to hold accurate records of consultations and treatments.

Such records are deemed important, not only from a clinical perspective, but also are a requirement of my professional bodies: The Institute of Sports & Remedial Massage (ISRM), the British Association of Performing Arts Medicine (BAPAM), and the Complementary and Natural Healthcare Council (CNHC), plus my public liability insurers, Balenes.

Data includes your: name; address; contact details (to make and remind you of appointments); occupation/sport (relating to posture); brief medical record (only where relevant to any contraindications to massage or allergies); plus clinical notes following each treatment which outline issues found, massage techniques applied, and aftercare advice given.

This data is held on a passcode protected iPad.

This data is not shared with any other person or company. I will never share your information with a third party unless, with your consent, you ask me to forward your treatment plan to your GP, consultant or insurance company.

Data is kept until seven years after your last treatment. This again is in accordance with professional body guidance.

You have the Individual Rights under the Data Protection act 2018 to:

  • be informed about the personal data we hold on you;
  • access your personal data;
  • object to the processing of your personal data;
  • restrict the processing of your personal data;
  • rectify your personal data; and to
  • erase your personal data

You can exercise your Individual Rights at any time without charge. However, if your request is considered repetitive, unfounded or excessive a reasonable administration fee can be charged.

I will take all reasonable and appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.

Should you wish me to remove any data from your records, or have any questions, please do not hesitate to contact me on info@vivawellbeing.com or 07974 001818

Last updated 24 May 2018